FAQ – Otter Custom Design

All Products

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PackMate Pro

Desk Stand for Neural DSP Quad Cortex - Otter Custom Design - Desktop Stand QC

Desk Stands

QUAD+ for Boss MS3 - Extra Switches - Boss MS-3 External Switches

Extra switches for Boss

QUAD+ for Fractal FM3, FC6, FC12 - Otter Custom Design - Extra Switches FAS FM-3, FC-6, FC-12 - External switches - more buttons

Extra switches for Fractal Audio

Extra switches for Kemper

QUAD+ for RJM Mastermind GT/22 - Otter Custom Design - External Switches - Extra Switches

Extra switches for RJM

Premium TRS Cable - Otter Custom Design - Otter Custom Design

Accessories

Frequently Asked Questions

Do you ship to my country?

Yes, we ship worldwide.

Do you offer free shipping?

Yes, we offer free shipping for all orders over 89 EUR!

How much is shipping to my country?

You can view the shipping costs during checkout. All orders over 89 EUR are eligible for free shipping.

What is the time for delivery?

We have most of our products in stock, and aim to ship within 48 hours.
Delivery times within the EU are approximately 5-7 working days,
USA and other areas outside of the EU approximately 7-14 working days.

What if I want to return my product?

Shoot a ticket for a return. After confirmation, you can send your product back and receive a full refund. See "return policy" below for more info.

How does the lifetime warranty work?

If your product ever breaks, just email us with a photo and we’ll send you a replacement—no hassle. All our products are handmade with care, and we proudly stand behind their quality for life.

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Frequently Asked Questions